Refund Policy – Esaquiva

Thank you for shopping at Esaquiva. We strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we are here to help. This Refund Policy outlines the process and terms for returns and refunds.

1. Return Eligibility

You can return most items purchased from Esaquiva within [X] days of receipt, as long as the items meet the following conditions:

• The item is unused, unwashed, and in its original condition.
• The item has all original tags, packaging, and accessories (if applicable).
• The item has not been marked as „non-returnable“ or „final sale“ (certain items may not be eligible for return, such as customized or intimate apparel).

2. Non-Returnable Items

Certain items are non-returnable and cannot be refunded. These include, but are not limited to:

• Custom or personalized items
• Underwear or swimwear
• Sale or clearance items (if stated as non-returnable)
• Perishable goods

3. Refund Process

To request a refund:

1. Contact us at [youremail@esaquiva.com] or [customer service phone number] to initiate the return process.
2. Provide your order number and the reason for the return.
3. We will provide you with instructions on how to return the item(s).

Once we receive and inspect the returned item(s), we will process your refund. Refunds will be issued to the original payment method used during purchase.

Please note that the processing time for your refund may take [X] business days depending on your payment provider.

4. Return Shipping Costs

The customer is responsible for return shipping costs, except in the following cases:

• The item received was defective, damaged, or incorrect.
• Esaquiva made an error in processing your order.

If the return is due to a fault of Esaquiva, we will cover the return shipping costs.

5. Exchanges

If you would like to exchange an item for a different size, color, or product, please follow the same process as for returns. However, exchanges are subject to availability. If the item you want to exchange for is not available, we will offer a refund.

6. Processing Time

Once your return is received, we will notify you by email regarding the status of your refund. Refunds will be processed within [X] business days after receiving the returned item(s). Please note that the time it takes for the refund to appear in your account depends on your payment provider.

7. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within [X] days of receiving the item. We will provide you with instructions for returning the item and issuing a refund or sending you a replacement, depending on your preference.

8. Refunds for Sale Items

Only regular-priced items are eligible for refunds. Sale items or clearance items may not be eligible for a refund unless required by law. Please check the product description for return eligibility.

9. Refunds for Gifts

If you received an item as a gift and would like to request a refund, the same terms apply. You will need the gift receipt or order number to process the return. Refunds will be issued to the original purchaser.

10. Changes to Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the updated version will be effective as soon as it is published.

11. Contact Us

If you have any questions or concerns about our Refund Policy or need assistance with a return, please contact us at:

• Email: esquivamovimento@gmail.com
• Phone: +49 171 7550 167